Terms of use

This end-user licence agreement (EULA) is a legal agreement between you (End-user or you) and Coffey International Development Limited of The Malthouse, 1 Northfield Road, Reading, RG1 8AH (we or us). This EULA applies to the Cosmos App VERSION 2.0  mobile application software, the data supplied with the software, and all associated media and documents (App).

We licence use of the App to you on the basis of this EULA and subject to any rules or policies applied by any App Store provider or operator from whose site the End-user downloaded the App (Appstore Rules). We do not sell the App to you. We remain the owners of the App at all times.

Operating system requirements This App requires a Windows 10 Mobile or Android 6 mobile device or tablet, with a minimum of 2GB of memory, GPS, Internet access and the Windows Mobile 10 or Android 6 operating system.

Important notice:

  • By clicking on the “Accept” button below you agree to the terms of the licence which will bind you. The terms of the licence include, in particular, the privacy policy defined in condition 1.5 and limitations on liability in condition 7.

You should print a copy of this EULA for future reference.

Agreed terms

1. Acknowledgements
  • The terms of this EULA apply to the App or any of the services accessible through the App (Services), including any updates or supplements to the App or any Service, unless they come with separate terms, in which case those terms apply. If any open-source software is included in the App or any Service, the terms of an open-source licence may override some of the terms of this EULA.
  • We may change these terms at any time by sending you an email with details of the change or notifying you of a change when you next start the App. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the Services.
  • From time to time updates to the App may be issued through the Appstore. Depending on the update, you may not be able to use the Services until you have downloaded or streamed the latest version of the App and accepted any new terms.
  • Where the mobile telephone or handheld devices onto which a copy of the App is to be downloaded (Devices) are controlled, but not owned, by you, you will be assumed to have obtained permission from the owners of the Devices to download a copy of the App onto the Devices. You and they may be charged by your and their service providers for internet access on the Devices. You accept responsibility in accordance with the terms of this EULA for the use of the App or any Service on or in relation to any Device, whether or not it is owned by you.
  • The terms of our privacy policy from time to time are set out at clause 12 below. Additionally, by using the App or any Service, you acknowledge and agree that internet transmissions are never completely private or secure. You understand that any message or information you send using the App or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
  • By using the App or any of the Services, you consent to us collecting and using technical information about the Devices and related software, hardware and peripherals for Services that are internet-based or wireless to improve our products and to provide any Services to you.
  • The Services will make use of location data sent from the Devices. If you use these Services, you consent to us and our affiliates’ and licensees’ transmission, collection, maintenance, processing and use of your location data and queries to provide and improve location-based and road traffic-based products and services.
  • The App or any Service may contain links to other independent third-party websites (Third-party Sites). Third-party Sites are not under our control, and we are not responsible for and do not endorse their content or their privacy policies (if any). You will need to make your own independent judgement regarding your interaction with any Third-party Sites, including the purchase and use of any products or services accessible through them.
2. Grant and scope of licence
  • In consideration of you agreeing to abide by the terms of this EULA, we grant you a non-transferable, non-exclusive licence to use the App on the Devices, subject to these terms, the Privacy Policy and relevant Appstore rules, which are incorporated into this EULA by reference. We reserve all other rights.
3. Licence restrictions

Except as expressly set out in this EULA or as permitted by any local law, you agree:

  • not to copy the App except where such copying is incidental to normal use of the App, or where it is necessary for the purpose of back-up or operational security;
  • not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the App;
  • not to make alterations to, or modifications of, the whole or any part of the App, or permit the App or any part of it to be combined with, or become incorporated in, any other programs;
  • not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the App or attempt to do any such thing except to the extent that (by virtue of section 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are essential for the purpose of achieving inter-operability of the App with another software program, and provided that the information obtained by you during such activities:
    • is used only for the purpose of achieving inter-operability of the App with another software program;
    • is not unnecessarily disclosed or communicated without our prior written consent to any third party; and
    • is not used to create any software that is substantially similar to the App;
  • to keep all copies of the App secure and to maintain accurate and up-to-date records of the number and locations of all copies of the App;
  • to include our copyright notice on all entire and partial copies you make of the App on any medium;
  • not to provide or otherwise make available the App in whole or in part (including object and source code), in any form to any person without prior written consent from us; and
  • to comply with all technology control or export laws and regulations that apply to the technology used or supported by the App or any Service (Technology),

together Licence Restrictions.

4. Acceptable use restrictions

You must:

  • not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this EULA, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the App, any Service or any operating system;
  • not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service, including the submission of any material (to the extent that such use is not licensed by this EULA);
  • not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;
  • not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
  • not collect or harvest any information or data from our systems or attempt to decipher any transmissions to or from the servers running any Service.
5. Intellectual property rights
  • You acknowledge that all intellectual property rights in the App and the Technology anywhere in the world belong to us, that rights in the App are licensed (not sold) to you, and that you have no rights in, or to, the App or the Technology other than the right to use each of them in accordance with the terms of this EULA.
  • You acknowledge that you have no right to have access to the App in source-code form.
6. Limited warranty and support

We warrant that:

  • the App will, when properly used and on an operating system for which it was designed, perform substantially in accordance with the functions described in the App’s product description or specification; and
  • the App’s product description or specification correctly describes the operation of the App in all material respects,

for a period of 90 days from the date on which the App is downloaded to the Devices (Warranty Period).

  • If within the Warranty Period you notify us in writing of any defect or fault in the App as a result of which it fails to perform substantially in accordance with the App’s product description or specification, you will be entitled to:
    • our remedying the defect or fault in the App free of charge; or
    • if that is not possible, a refund for any sums paid to us in relation to the App.
  • The warranty does not apply:
    • if the defect or fault in the App or any Service results from you having amended the App;
    • if the defect or fault in the App results from you having used the App in contravention of the terms of this EULA; or
    • if you breach any of the Licence Restrictions or the Acceptable Use Restrictions.
7. Limitation of liability
  • You acknowledge that the App has not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the facilities and functions of the App as described in the App’s product description or specification meet your requirements.
  • We are only responsible for direct loss or damage you suffer that is a foreseeable result of our breach of this EULA or our negligence up to the limit specified in condition 4, but we are not responsible for any unforeseeable loss or damage. Loss or damage is foreseeable if it is an obvious consequence of our breach or if contemplated by you and us at the time we granted you the EULA.
  • We are not responsible for any indirect, consequential or special loss or damage you suffer as a result of using the App or any Services. In addition, we shall not be liable to you for any loss of profit, loss of business, loss of revenue, loss of business opportunity or for any business interruption suffered.
  • Our maximum aggregate liability under or in connection with this EULA (including your use of any Services) whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to the total sum paid or payable by you for the use of the App. This does not apply to the types of loss set out in condition 5.
  • Nothing in this EULA shall limit or exclude our liability for:
    • death or personal injury resulting from our negligence;
    • fraud or fraudulent misrepresentation; and
    • any other liability that cannot be excluded or limited by English law.
8. Termination

We may terminate this EULA immediately by written notice to you:

  • if you commit a material or persistent breach of this EULA which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so; or
  • if you breach any of the Licence Restrictions or the Acceptable Use Restrictions.
  • On termination for any reason:
  • all rights granted to you under this EULA shall cease;
  • you must immediately cease all activities authorised by this EULA, including your use of any Services;
  • you must immediately delete or remove the App from all Devices, and immediately destroy all copies of the App and associated media and documents then in your possession, custody or control and certify to us that you have done so;
  • we may remotely access the Devices and remove the App from all of them and cease providing you with access to the Services.
9. Communication between us
  • If you wish to contact us in writing, or if any condition in this EULA requires you to give us notice in writing, you can send this to us by e-mail or by prepaid post to Coffey International Development Limited at The Malthouse, 1 Northfield Road, Reading RG1 8AH and internationaldevelopment@coffey.com. We will confirm receipt of this by contacting you in writing, normally by e-mail.
  • If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your request for the App.
10. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this EULA that is caused by any act or event beyond our reasonable control, including failure of public or private telecommunications networks (Event Outside Our Control).If an Event Outside Our Control takes place that affects the performance of our obligations under this EULA:

  • our obligations under this EULA will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control; and
  • we will use our reasonable endeavours to find a solution by which our obligations under this EULA may be performed despite the Event Outside Our Control.
11. Other important terms
  • We may transfer our rights and obligations under this EULA to another organisation, but this will not affect your rights or our obligations under this EULA.
    • You may only transfer your rights or obligations under this EULA to another person if we agree in writing.
    • If we fail to insist that you perform any of your obligations under this EULA, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    • Each of the conditions of this EULA operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
    • Please note that this EULA, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.
12. Privacy Policy
  • We are committed to protecting and respecting your privacy.
  • This policy applies to your use of the App and any of the Services accessible through the App.
  • This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
  • For the purpose of the Data Protection Act 1998, the data controller is Coffey International Limited of The Malthouse, 1 Northfield Road, Reading, Berkshire, RG1 8AH.
  • We may collect and process the following data about you:
    • Submitted information: information that you provide by filling in user account registration forms requesting access to the Cosmos web portal, and mobile device registration forms to connect Devices to the Cosmos database, in each case on any of our websites (together Our Sites), including the Device’s telephone number. This includes information provided at the time of registering to use the App or any of the Services, subscribing to any of the Services, posting material or requesting further services or reporting a problem with the App or any of the Services.
    • Additional information:
      • if you contact us, we may keep a record of that correspondence;
      • we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
      • details of your visits to any of Our Sites including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
    • Device information: We may collect information about the Device or any computer you may use to download or stream a copy of the App onto your Device, including, where available, the Device’s or computer’s unique device identifiers, operating system, browser type and mobile network information as well as the Device’s telephone number, for system administration and to report aggregate information to our advertisers. We may associate Device information with Submitted Information and will treat the combined information as personal data in accordance with this policy for as long as it is combined.
    • Location information: when you use one of our location-enabled Services, we may collect and process information about your actual location. Some of these Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by writing to Coffey International Limited at The Malthouse, 1 Northfield Road, Reading RG1 8AH and/or by email to info@cosmoswebsite.com
    • Log information: when you use the Services or view content on Our Sites, we may automatically collect and store certain information in server logs, including but not limited to internet protocol (IP) addresses, internet service provider (ISP), clickstream data, browser type and language, viewed and exit pages and date or time stamps.
    • Unique application numbers: when you install or uninstall a Service containing a unique application number or when such a Service searches for automatic updates, that number and information about your installation (for example, the type of operating system) may be sent to us.
  • The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. These staff may be engaged in the fulfilment of your request, order or reservation, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
  • All information you provide to us is stored on our secure servers. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using Secured Sockets Layer technology. Where we have given you (or where you have chosen) a password that enables you to access certain parts of Our Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
  • Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Our Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. All data stored on the App is encrypted using Advanced Encryption Standard (AES) 256 bit security. Data is also encrypted during transmission over the internet using Secure Sockets Layer (SSL).
  • We use information held about you in the following ways:
    • to help us perform our obligations to you;
    • to develop the App and deal with any problems relating to the App;
    • Device information: to associate the device with the data collected; and
    • Location information: to carry out spatial analysis and reporting.
  • We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.
  • We may disclose your personal information to third parties:
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we, or substantially all of our assets, are acquired by a third party, in which case personal data held by us about customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request.
  • In order to:
    • enforce or apply the EULA and other associated agreements or to investigate potential breaches; or
    • protect our rights, property or safety or those of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us in writing at Coffey International Development Limited, The Malthouse, 1 Northfield Road, Reading Berkshire, RG1 8AH or by email to internationaldevelopment@coffey.com.
  • The App may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates (including, but not limited to, websites on which the App or the Services are advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.
  • The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request can be made to the IT Manager at Coffey International Development Limited and may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
  • Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by SMS and/or e-mail and/or when you next start the App. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the App or the Services.
  • Questions, comments and requests regarding this privacy policy are welcomed and should be addressed in writing to Coffey International Development Limited at The Malthouse, 1 Northfield Road, Reading, Berkshire, RG1 8AH or by email to info@cosmoswebsite.com